This guide
will help you determine when
your detector really needs
servicing and needs to be sent
to one of our White's
Authorized Service Centers or
when there is something you can
do yourself as a user.
1. My detector will not start
up. What should I do?
Check
the batteries. If you are using
a C-Cell holder, make sure the
batteries are new and not
corroded. You can obtain a
battery tester at most hardware
stores. Make sure your battery
holder is clean and the contacts
where the batteries are touching
are clean. Also, the battery
contact springs on the detector
sometimes get dirty and need to
be cleaned.
2. I charged my Nicad several
weeks ago and when I went out to
hunt today my battery voltage
started getting low. Is my
battery bad?
Not necessarily.
After charging a Nicad, the
voltage will tend to drain down
over time. The best idea is to
charge the Nicad the day before
you are going to hunt. That way
you will know you have a good
charge.
3. I own an under water
detector and I was out hunting
today and somehow didn't get my
lid on correctly and now my
detector is full of water. What
should I do?
Water can be very
damaging to any electronics.
Salt water can damage a unit in
just several days time. First,
remove the lid and the cover
that holds the electronics. The
cover can be taken off carefully
with a small flat tip
screwdriver. Flush the detector
completely with water,
especially if it has been
exposed to salt water. Then dry
as much of the unit as you can
with a towel. Use a hair dryer
at a low setting to dry any
remaining water. Just be careful
not to get the hair dryer too
close where it starts to melt
or damage the electronics.
4. I know my detector needs
servicing. Won't I get better
service just sending it back to
the Factory?
All of our White's
Authorized Service Centers are
highly trained technicians. Most
of them have many years
experience repairing White's
detectors. The service centers
are informed immediately of any
upgrades or changes to circuits.
Many times mailing it to your
local service center will save
you on shipping costs alone.
5. Where do I find my closest
service center?
Just go to the link at the
bottom of this page. This will
guide you to the closest service
center.
6. I own a detector that has
a standard meter and needle
sticks about half way up. Is it
broken?
Maybe not. There are
times when the meter will get a
static charge buildup and will
cause this to happen. Just use a
damp soapy cloth and wipe over
the meter. This will remove any
static charge on the meter.
7. I bought a new pair of
headphones today and when I
plugged them into my detector I
only get sound out of one side.
What's wrong?
Some
detectors have a mono phone jack
and will cause this to happen.
If your headphones have
stereo/mono switch, just move
the switch over to mono.
8. I was hunting on the beach
and when I ground balance the
detector I get an error saying
not able to balance. Is my
detector broken and need
servicing?
In some areas of the
country there are not enough
minerals in the ground,
especially at the beach, for the
detector to balance to. So the
detector will ground to the
default setting. This is normal.
You will notice once you hunt
inland the detector will ground
balance normally.
9. I turned my detector on
today and my menu of screen
started to scroll. What's wrong?
We get many calls
each year with this question.
Your toggle is in the lock
position. Just return the toggle
switch on the handle to the
center position and the
scrolling will stop.
Need
additional help?
Call Treasures Unlimited
(Nassau:
516-785-1618, Suffolk:
631-447-6910). |
